Our Complaints Policy
Tantallon Homes work tirelessly to provide distinctive homes for their customers, so they can live the life they want. Our mission is to listen to our customers and provide the best design, quality and ongoing service, taking on board all comments and communication received. Our homes benefit from a two-year Tantallon Homes warranty and a 10-year insurance backed warranty and we welcome an open dialogue from our customers.
However, there may be some occasions when we do not live up to expectations, if this happens, we pledge to do everything possible to resolve issues quickly. We have a clear Customer Complaints Policy in place to ensure concerns can be addressed effectively.